1-800-916-8770 Account

Returns policy

If you are not completely satisfied with your purchase for any reason, we’re happy to work with you to make it right.

Our guarantee

If you’re unsatisfied with your order, you may return your item(s) for a full refund. To qualify for a full refund, your returned items must be in new, unused condition with all original tags and labels attached. All returns must be postmarked within 30 days of your delivery date.

How to return items

  1. Request your RMA number

    Send and email to Customer Service at returns@custompictureframes.com to obtain a Return Merchandise Authorization (RMA) number.

  2. Ship your item(s) to us

    Place the item(s) securely in the original packaging and mail your return to the following address:

    Frame Production Dept.

    Attn: Returns

    RMA (Add your RMA number here)

    8 Martin Ave, Unit #1F

    South River, NJ 08882

  3. We’ll process your return

    We will inspect your item(s) within five (5) business days upon receipt and process your return. Refunds will be processed promptly but may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. You are responsible for all return shipping charges. We strongly recommend using a shipping method with tracking to mail your return.

Damaged or Defective Items

We take pride in our craftsmanship so if you’ve received damaged or defective items, please contact our Customer Service team to arrange a refund or exchange.

Ask us about returns

If you have any questions about returns, please contact us.