Returns Policy

We take pride in our work so it’s our goal to ensure you’re satisfied with the quality of your custom picture frame. If you are not completely satisfied with your purchase for any reason, we’re happy to work with you to make it right.

Returns

If you’re unsatisfied with your order, you may return your item(s) for a full refund. To qualify for a full refund, your returned items must be in new, unused condition with all original tags and labels attached. All returns must be postmarked within 30 days of your delivery date.

How To Return Items

  1. Please email Customer Service at returns(at)custompictureframes.com to obtain a Return Merchandise Authorization (RMA) number.
  2. Place the item(s) securely in the original packaging and mail your return to the following address:

    Frame Production Dept.
    Attn: Returns
    RMA #
    8 Martin Ave, Unit #1F
    South River, NJ 08882


  3. We will inspect your item(s) within five (5) business days upon receipt and process your return. Refunds will be processed promptly but may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. You are responsible for all return shipping charges. We strongly recommend using a shipping method with tracking to mail your return.

Damaged or Defective Items

We take pride in our craftsmanship so if you’ve received damaged or defective items, please contact our Customer Service team to arrange a refund or exchange.

Returns