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What To Expect From Your Order

May 10, 2023

Ordering a custom picture frame from is an exciting process. You’ve carefully selected the perfect frame style, matting, backing, and glazing options to showcase your artwork or photograph beautifully. But what can you expect when your frame arrives?

First and foremost, you can expect your custom frame to arrive in perfect condition. takes great pride in the quality of our craftsmanship and materials, including the packaging used to ship your frame. Our boxes are specifically engineered to minimize damage during transit, and the cardboard used is SFI-certified and sustainably sourced. Plus, we never use more plastic than is necessary to protect your frame.

When you open your custom frame box, you’ll find everything you need to display your artwork or photograph. Hanging hardware and clips for installing canvases are included, making it easy to hang your new frame immediately. If you’ve chosen the print and frame option, your hardware is installed, and the back is papered to protect your print from dust while on display.

If you’ve ordered an empty frame to install your image or photograph, you’ll notice the protective film on both sides of the acrylic. It’s important to peel off the protective film in a clean area to prevent dust and hair from being attracted to the acrylic surface.

Most importantly, guarantees your complete satisfaction. We stand behind the quality of our products and want you to love your custom frame as much as we do. So, when your custom frame arrives, take a moment to appreciate the care that went into its packaging and the craftsmanship that went into its creation. Then, proudly display your artwork or photograph, knowing that your custom frame will last for years.

About The Author

Brittany DeMauro Headshot Brittany DeMauro is the Creative Director here at With a background in creative writing and a passion for all things DIY, you'll find her in the shop crafting content. She can always find space for a fun gallery wall and loves discovering new artists to display around her home (in custom frames, of course!) When she's not creating content for our brand, she can most likely be found binging shows on Netflix with her two cats.